Refund & Cancellation Policy | PiciMe
Last updated: November 12, 2026
We want you to be happy with PiciMe. This policy explains when and how you can cancel a purchase and get your money back. It covers event packages (personal albums, guest photo uploads, live slideshows and more) and PiciMe Studio subscriptions for photographers.
This policy forms part of our Terms of Use and does not limit any rights you have under applicable law, including the Israeli Consumer Protection Law, 5741-1981.
1. Full refund within 14 days
Changed your mind? You have 14 days from the date of purchase to ask for a full refund. No reason needed.
You can request a full refund of any purchase within 14 days of the purchase date, for any reason, with no explanation required and no cancellation fee.
2. Cancelling an event order
Cancel your order at least 21 days before the event and the full amount you paid is refunded, even if more than 14 days have passed since you bought it.
In addition to the refund window in section 1, either party may cancel an event order by written notice given at least 21 days before the event date. In that case, the full amount paid is refunded.
Written notice can be sent by email to contact@picime.com or by WhatsApp. The cancellation date is the date we receive your notice.
3. PiciMe Studio subscriptions
You can cancel your subscription at any time. You won't be charged again, and every charge can be fully refunded within 14 days.
- Free trial: the PiciMe Studio trial is free, and you are not charged if you cancel before it ends.
- Cancel anytime: you can cancel a monthly subscription at any time. After cancelling, no further charges are made and your account stays active until the end of the billing period you paid for.
- Refund of a charge: every subscription charge, the first one and each renewal, can be fully refunded within 14 days of the charge date.
4. How to request a refund
Online purchases on our site are processed by Paddle. To request a refund, go to paddle.net, look up your transaction using the email address you purchased with, and choose to request a refund. You can also contact us directly at contact@picime.com and we will handle the request with Paddle for you.
To help us find your purchase quickly, please include the email address used for the purchase and your order or receipt number.
5. When and how you are refunded
Refunds are returned to the original payment method used for the purchase. Refunds are usually issued within 5 to 10 business days; when they appear on your statement depends on your card issuer or bank. Access to the refunded service may end once the refund is issued.
6. Paddle, our Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our online orders. Paddle handles payments, invoices and refunds.
7. Contact
For any question about cancellations or refunds: contact@picime.com